Expand Customer Reach with Multi-Channel Feedback Collection
August 2, 2026
Not every customer has three minutes to spare at the counter. Some are in a rush, some just want to get home, some would rather answer on their own phone later that evening. If your feedback strategy only lives on a tablet by the door, you’re missing all of them.
That’s why every FeedbackPro device license now comes with two active surveys instead of one — built to cover both the moment of the visit and everything after it.
One License, Two Ways to Listen
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On-device survey: runs right on your kiosk or tablet, capturing reactions while the experience is still fresh.
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Shareable survey: the same energy, distributed by email or QR code, so customers can respond whenever it’s convenient for them.
No extra licenses, no separate tools to manage — just more ways in.
QR Codes: Feedback That Meets Customers Where They Are
Print it on a receipt, a table tent, a poster by the door, the packaging itself — customers scan and go. No app to download, no site to hunt for. It’s the lowest-friction way to turn “I have a second” into an actual response.
Email Surveys: For When the Good Stuff Comes Later
Some of your best feedback shows up after someone’s had time to think. Post-appointment check-ins, post-purchase follow-ups, post-stay reviews — email surveys let you ask once the dust has settled, and customers tend to write more when they’re not rushing.
Why It Adds Up
Relying on one channel means you’re only ever hearing from the customers who happen to be in front of a tablet at the right moment. Combine on-site with QR and email, and you start hearing from everyone else too — higher response rates, more complete data, and a much clearer picture of what’s actually going on across every touchpoint.
Tl;dr:
Every FeedbackPro device license now includes two active surveys — one for in-the-moment, on-device feedback, and one you can share by email or QR code for feedback after the fact. Same license, twice the reach.