Tips, strategies, and product updates to help you collect better feedback and grow your business.
Surveys in a language people actually read every day get answered more often — FeedbackPro now supports Urdu fonts so you stop losing responses to a language barrier.
For government, defense, and high-security teams that can't touch the cloud, FeedbackPro Private Server runs entirely inside your own network — no internet connection required.
FeedbackPro's new Staff Module ties every piece of feedback to the staff member and counter that earned it — turning general sentiment into real, actionable performance data.
One device license now covers two active surveys — one on-device, one shareable by email and QR code — so you can catch feedback in the moment and after the customer's gone.
An idle feedback tablet is a missed opportunity. Upload images or video that display automatically after a minute of inactivity, turning downtime into brand visibility.
Export any survey's responses to a clean CSV file in a few clicks, so your team can analyze, filter, and share feedback data in the tools they already use.
An optional celebratory sound plays whenever positive feedback comes in, giving your team a real-time high-five and reinforcing the behaviors that earned it.
FeedbackPro's instant email alerts notify you the moment a customer expresses dissatisfaction, so you can respond fast and turn a bad experience around before it spreads.
Overall averages hide the real story. Break down feedback by location, individual device, and survey to see exactly where things are working and where they're not.
Tablet feedback alone leaves blind spots. Share the same surveys by email, SMS, or browser link to capture insights from customers long after they've left.
A logo alone isn't a brand experience. FeedbackPro lets you carry your colors and visual identity through the entire survey, not just the header.
Generic surveys get generic answers. Build multiple fully customized surveys for different touchpoints and segments to get feedback that's actually useful.
Register every tablet, phone, and browser you collect feedback on under one FeedbackPro account, so data from every device flows into a single dashboard instead of scattered silos.
Customer feedback is sensitive data the moment it's submitted. Here's how FeedbackPro encrypts it in transit so it can't be intercepted on the way to your dashboard.
From online surveys to in-person interviews, here are the five most effective ways to collect customer feedback — and the response-rate data behind each one.
Mobile-compatible surveys let you run feedback collection on any smartphone or tablet, cutting hardware costs while giving customers a faster, more familiar way to respond.
77% of consumers view brands more favorably when they ask for feedback the right way. Here's what to do — and what to avoid — when asking customers to speak up.
Waiting for weekly reports means you're always reacting late. Real-time feedback lets you resolve problems, decide faster, and personalize experiences as they happen.
You know your product better than anyone — but customer feedback still surfaces blind spots that build loyalty, sharpen your edge, and drive real satisfaction gains.