Introducing the Staff Module: Staff-Level Performance Tracking in FeedbackPro
August 3, 2026
“Feedback is down this month” is a hard sentence to act on. Down where? From who? On which shift? If you can’t answer those questions, you’re stuck coaching everyone instead of the one person who actually needs it.
The new Staff Module in FeedbackPro fixes that by connecting every response to a specific staff member, counter, and shift — not just a location.
How It Works
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Add staff members in the admin panel.
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Place devices across your counters or service points.
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Staff log in to their assigned device via a secure cloud login.
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Every piece of feedback collected is automatically tied to that person and that counter.
From there, it’s traceable — no guessing which team member was on shift when a rating came in.
What You Actually Get
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Counter-wise assignment — see how each counter or service point is performing, not just the store as a whole.
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Shift-based tracking — compare morning vs. evening, weekday vs. weekend, or before-and-after a staffing change.
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Individual performance reports — satisfaction scores, consistency across shifts, and a clear read on who’s excelling.
Real Talk: What This Changes
Instead of a monthly average with no story behind it, you get answers: which counters are pulling the score down, which shifts need support, and which staff members deserve recognition (or a heads-up before a small issue becomes a pattern). For teams running multiple counters or locations, that’s the difference between guessing and actually managing service quality.
Tl;dr:
The Staff Module links every feedback response to the staff member, counter, and shift behind it — giving you counter-wise assignment, shift comparisons, and individual performance reports out of the box. Feedback finally becomes something you can coach against.
Illustration by Storyset.